Effective Date: August 5, 2026
Hydro Heroes – Water Damage Experts (“we,” “us,” or “our”) offers text messaging (SMS/MMS) as a way to communicate with our customers about our restoration services. By providing your mobile phone number to us and opting in to receive text messages, you agree to these Terms of Service.
By opting in, you consent to receive text messages from Hydro Heroes – Water Damage Experts related to:
We do not send marketing or promotional messages as part of this program, and messages are limited to the service-related purposes described above.
Message frequency varies based on your interactions with us and the services you have scheduled. You may receive messages related to active jobs, appointments, or invoices as they occur.
Message and data rates may apply. Charges may appear on your mobile phone bill or be deducted from your prepaid balance, depending on your mobile carrier and plan. Hydro Heroes – Water Damage Experts is not responsible for any charges from your wireless carrier.
You can cancel text messages at any time by texting “STOP” to the number you received messages from. After you send the message “STOP,” we will send you a one-time confirmation message that you have been unsubscribed. You will no longer receive text messages from us. If you would like to rejoin at any time, please contact us using the information below and we will re-add you.
If you are experiencing issues with our messaging program, you can reply with the keyword HELP for more assistance, or contact us directly at:
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, please contact your wireless provider.
We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information, including information related to text messaging. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our text messaging program after changes are posted constitutes your acceptance of the updated terms.
If you have any questions about these Terms of Service or our text messaging program, please contact us at:
Hydro Heroes – Water Damage Experts Email: admin@callhydroheroes.com Phone: (360) 743-7637
